Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

If you need to exchange it for the same item, send us an email via our online contact form, or calling us at +1(800) 764-9313 for return instructions. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 30 days after delivery.Any item not in its original condition is damaged or missing parts for reasons not due to our error.CD, DVD, VHS tape, software or cassette tape.

There are certain situations where only partial refunds are granted (if applicable): Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase.

Items that require registration to be used and have been opened or registered.

We also do not accept products that are sanitary goods, hazardous materials, or flammable liquids or gases. Several types of goods are exempt from being returned. Returns are subject to a restock fee of up to 50% depending on the condition. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately, the item is not returnable. You must request an RGA for your return from our customer service department prior to your return. Returns of new, unused items in their original packaging and in resellable condition are accepted within 30 days of purchase.

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